FellbertHelp and contact
We reply in German and English.
Write to us
Questions, bugs, requests: support@fellbert.app. Please include which phone you use and which version of the app, it is shown at the bottom of the settings.
Data protection requests also go to support@fellbert.app.
Common questions
Is this not even more daily work?
You choose which questions you are asked, from ten in the list. “Not seen” is an honest answer and is not counted as a bad day. A skipped day is a skipped day, nothing more.
I do not have the data from before.
True, and Fellbert does not pretend it is there. For the next change you will then have a “before”. Descriptions come after about two weeks, comparisons after about four.
Does Fellbert draw medical conclusions?
No. Fellbert counts notable days and names them. It says “seems”, shows the numbers underneath and adds that a comparison proves no cause. What you make of it, you discuss with your vet.
I did not see who used the litter tray.
Then you enter “not seen”. Fellbert tells “not seen” apart from “definitely none” and counts neither as unremarkable. The app cannot attribute what you did not see.
Will a diary not make me worry even more?
Fellbert shows no health grade and no streak. A bad day is an entry, not a verdict. The runs also show the longest unremarkable time.
My parents do not want to create an account.
They do not need to. Type in the code, done.
A whiteboard does the job too.
For the daily list, perhaps. The difference: the same tick later ends up in the comparison, in “Earlier in the plan” and in the report.
What about lab values, insulin or calculating the amount of food?
Fellbert does not do that. It plans, reminds, asks how your pet is doing and puts the history in order. Dosage and values come from the practice.
What if I cancel the subscription?
Everything stays stored and the app on your phone stays usable. The long history, the recap, further phones and your own questions pause until you have Premium again.
Questions about Premium, the trial and cancelling
Reminders don’t arrive
This is almost always down to the phone’s battery-saving settings. Allow Fellbert to run in the background and exclude the app from battery optimisation. On Android the app also needs permission for exact alarms.
Cancel a subscription
This is handled by the store, not by us: on iPhone under Settings → your name → Subscriptions, on Android in the Play Store under Payments and subscriptions.